google play

FAQ

frequently asked

Customer faq'S

How does the service work?

Just like any ride-sharing app, we just need a photo and submit information on what we are moving, from where to where to ensure you get the right help fast. No more back and forth with multiple providers to get a lot of different quotes. No limitations on what you can move with couriers. No more ill-defined pricing – just total transparency from booking to moving day and beyond.

Flitt was designed to help people move bulky items on-demand. If it’s too big for the car and you don’t want to wait for a removalist or courier, we get it to you faster. We get it to you quicker and without the hassle using our online booking platform to link you with a delivery driver.

We are currently building a network of reliable delivery drivers across Queensland, starting in the Brisbane area.
Click here to register your interest as a Driver in the Brisbane QLD area 
Click here to register your interest in using Flitt for pickup and delivery of large/bulky items in the Brisbane QLD area 

Not in the Brissy area but would you like to have Flitt available in your region?  Send us an email if you’d like to express interest in Flitt coming to a region near you!

Our Drivers will have Transit and Liability Insurance.

General
Delivery Partner
Home & Office
Logistics

general faqs

What is Flitt? 

Flitt connects customers and businesses with delivery professionals for everything from furniture and bulky-item deliveries through to home and office moves and commercial logistics.

 Flitt operates across two main service areas. Flitt Home & Office covers furniture deliveries, bulky items, marketplace collections and home or office moves. Flitt Logistics covers commercial deliveries, regular runs and tailored transport solutions for businesses.

Home & Office is aimed at individuals, households and offices needing items moved. Flitt Logistics is aimed at businesses needing commercial deliveries, recurring transport, dedicated vehicles or a more tailored logistics solution.

Flitt currently services Brisbane and the surrounding areas. Longer-distance and regional jobs may also be considered depending on the job and delivery partner availability.

How do I request a quote? 

Customers provide the pickup and delivery addresses, details of what needs moving, photos, their preferred date and any access information. This gives us what we need to work out the right vehicle, team and price.

 Yes, where a suitable delivery professional is available. The earlier the job is submitted, the better the chance of arranging it for the same day.

Accurate addresses, item descriptions, quantities, photos and approximate dimensions or weights where possible. Customers should also let us know about stairs, lifts, narrow access, parking restrictions or anything unusually heavy or fragile.

Delivery professionals are required to provide the relevant business, licence, vehicle and insurance information. We may also ask about their work history and carry out identity or background checks where required.

Do delivery professionals receive training? 

 Delivery professionals may be provided with training around the Flitt platform, customer service expectations and delivery procedures where required.

Customers may receive delivery updates, estimated arrival information and confirmation once the delivery has been completed.

Traffic, weather, access issues or delays on an earlier job can affect arrival times. Where possible, the customer will be kept updated.

The customer should take photos and report the issue as soon as possible. Flitt will review the job details and assist with the relevant damage-reporting process.

How do I contact Flitt for support? 

Customers can contact Flitt through the website or the support details provided with their booking. Including the job reference and a clear explanation will help us deal with the issue faster.

Pricing can take into account the distance, expected travel and job time, the size and weight of the items, the vehicle and number of people required, stairs, waiting time, tolls, parking and any other requirements.

delivery partner faqs

Who can apply to become a Flitt delivery partner? 

Owner-drivers and transport businesses with suitable vehicles can apply. Applicants need to operate safely and professionally and meet Flitt’s onboarding requirements.

Utes, vans and trucks of different sizes may all be suitable. The work offered will depend on the vehicle dimensions, payload, equipment and the delivery partner’s capabilities.

Yes. Delivery partners operate as independent businesses and are responsible for their own business and tax obligations.

This may include identification, a driver licence, ABN details, vehicle registration, insurance certificates and any other documents required for the work.

Will Flitt ask about my work history? 

Yes. We may ask about previous delivery, courier, transport or removal experience so we understand the type of work each applicant is suited to.

Identity verification or background checks may be required as part of the approval process or for particular types of work.

Delivery partners may be provided with training around the Flitt platform, managing jobs, customer communication, proof of delivery and general service expectations.

Yes. Delivery partners can review the job information and decide whether it suits their location, vehicle, availability and capabilities.

Can I submit my own price? 

The pricing process may vary depending on the job. Some jobs may have a stated payment, while others may allow the delivery partner to submit or confirm their price.

Flitt cannot guarantee a minimum amount of work. Opportunities will depend on customer demand, location, vehicle type, availability and suitability for each job.

Yes. Delivery partners can advise their availability and consider work that fits their schedule.

Yes. Businesses can provide details of their fleet, service areas, availability and vehicle capabilities.

Can I use a two-person team? 

Yes, where the job requires a two-person crew. Anyone completing work may need to meet the relevant onboarding requirements.

Professional communication, reliable attendance, safe handling, appropriate delivery evidence and prompt reporting of delays, damage or customer issues.

Payment arrangements and timing will be provided during onboarding and may depend on the type of job and completion records required.

The delivery partner should stop any further damage where safe, take photos, record what happened and notify Flitt as soon as possible.

How do I apply? 

Complete the delivery partner application with your contact details, business information, vehicle, service area, availability and relevant work experience.

Home & Office faqs

What can Flitt Home & Office move? 

Furniture, appliances, mattresses, boxes, marketplace purchases and other household or office items. Heavy, fragile or unusually shaped items need to be disclosed before booking.

The price depends on the pickup and delivery locations, the item size and weight, the vehicle and number of people required, stairs, access and the expected job time.

Yes. Customers just need to make sure the seller has agreed to the pickup time and provide us with accurate item details, photos and access information.

Can Flitt collect purchases from a retailer? 

Yes, provided the item is ready for collection and we are given the order details, collection instructions and any identification or authority required by the retailer.

Yes. The required team will depend on the size and weight of the items, the access at each location and whether the customer can safely assist.

Yes. Customers should provide an accurate list of what is being moved, photos and full access details so we can work out the right vehicle, team and expected time.

Yes. Customers need to let us know about stairs, lift access, loading zones, height restrictions, carrying distance and any building booking requirements.

Does Flitt handle office moves? 

Yes. We can assist with office furniture, boxes and equipment. Larger or staged office moves may be handled through Flitt Logistics.

Stairs need to be declared when requesting the quote. The number of flights and the size and weight of the items can affect the price and whether a two-person team is required.

Yes. Customers should check the item dimensions as well as doorways, hallways, staircases, gates and lift entrances at both locations.

Furniture should be dismantled where needed unless dismantling and reassembly have been included in the booking.

Should drawers and cupboards be emptied? 

Yes. This makes furniture safer and easier to carry. Loose shelves, drawers and removable parts should also be removed or secured.

Items should be packed and ready for safe transport unless packing or protection has been included in the service. Fragile items need to be identified before the job.

Someone should generally be available at both locations to provide access and confirm the correct items. Any alternative arrangement needs to be agreed beforehand.

Yes, provided the requested location is safe, accessible and included in the booking. Any stairs or difficult access need to be declared beforehand.

Can Flitt move very heavy items? 

Potentially. We will need dimensions, an estimated weight and clear photos. Some jobs may require extra people, specialist equipment or a specialist provider.

These jobs need to be assessed individually and may not be suitable for every delivery partner. Full item and access details are required before the job can be accepted.

As early as possible for weekends, larger moves or jobs needing a two-person team. Same-day and next-day work may still be available depending on capacity.

Can I change or cancel my booking? 

Yes, but the customer should contact Flitt as soon as possible. Any cancellation or rescheduling fee will depend on the notice provided and the applicable booking terms.

Logistics faqs

What services does Flitt Logistics provide? 

Commercial deliveries, scheduled and recurring runs, retail and customer deliveries, bulky-item transport, dedicated vehicles, regional freight and tailored project work.

Retailers, wholesalers, manufacturers, distributors, offices, ecommerce businesses, project teams and other businesses requiring flexible transport capacity.

Yes. We can look at the delivery areas, frequency, volume, vehicle requirements, service windows and reporting expectations and then recommend a suitable setup.

Yes. This can include deliveries to homes, offices, stores and commercial sites, including work requiring scheduled delivery times or a two-person team.

Can Flitt support retailers with customer deliveries? 

Yes. We can assist with deliveries from stores, warehouses or distribution points directly to the customer.

Potentially. We will need dimensions, weights, quantities, site access information and any special handling requirements before confirming the job.

Yes. Flitt can arrange Brisbane metro work and assess regional or longer-distance requirements depending on the freight, route and vehicle required.

Yes. Dedicated vehicles may be available for regular runs, set periods, peak demand, projects or specialised delivery programs.

Can Flitt help with urgent commercial deliveries?

Yes, subject to availability. The business will need to provide the freight details, collection deadline, delivery deadline and any site requirements.

Yes. We can assist with staged rollouts, store openings, relocations and other work involving multiple locations or coordinated delivery schedules.

Proof of delivery may include a delivery status, recipient confirmation, photos or other agreed completion records.

Yes, depending on how the service is set up. We can discuss the required customer notifications and reporting when arranging the work.

Can Flitt work with our existing systems? 

Potentially. We can discuss booking information, status updates, proof of delivery and reporting requirements to work out the most practical process.

Yes. Regular work can be priced around the freight profile, routes, frequency, service requirements and overall complexity.

Yes. We can look at current processes, service gaps, delivery requirements and freight costs and suggest other options.

The business can submit its details and expected freight requirements. We can then discuss pricing, payment terms and any operational setup required.

What information is needed for a commercial quote? 

Pickup and delivery locations, freight details, quantities, dimensions and weights, expected frequency, delivery windows, access restrictions and any handling or reporting requirements.

We can assess jobs requiring tailgates, trolleys, restraints, extra labour or other equipment. These requirements need to be disclosed before the job is booked.

We consider the location, vehicle, capacity, experience, availability and specific requirements of the job.

The business can send through an overview of its freight, delivery locations, expected volume and service requirements so Flitt can put together a suitable approach.

Driver faq'S

What do I need to become a Flitt driver?

  • Be at least 20 years old
  • A National Police Check
  • Have access to have a vehicle/trailer that meets our requirements
  • Hold a valid, full driver’s licence in your state or territory
  • Be an insured driver for the vehicle you want to drive
  • Vehicle roadworthy certificate and valid registration

Our Drivers are required to have Transit and Liability Insurance.

Question still not answered? Get in touch.

Safety with Flitt

Check if your items are okay to send with Flitt.

Loads big and small

okay to send with Flitt

  • FURNITURE
  • Couches
  • Bed Frames
  • Mattresses
  • Floor Rugs
  • Bookshelves
  • APPLIANCES
  • Fridges
  • Washing Machines
  • Dryers
  • Dishwashers
  • Ovens
  • HOME + GARDEN
  • Outdoor living
  • Tools
  • Plants
  • Kids swings
  • Bicycles
  • Basketball hoop
  • MISC
  • Artworks
  • Marketplace Stuff
  • Gym goods
  • Drum kits
  • HEAVY + OVERSIZED
  • Farm machinery, agricultural equipment and palletised i.e. fertiliser
  • Construction and earthmoving equipment
  • Industrial machinery
  • Relocatable homes, cabins and portable buildings
  • Shipping containers and site sheds
  • Boats, caravans and vehicles
  • Generators, tanks and large equipment
  • Steel, beams, trusses and oversized building materials
  • Large custom-built items
  • Other freight requiring specialist vehicles or lifting equipment
Dangerous Goods

What we won’t send

  • Flammable goods
  • Prohibited dangerous goods
  • Illegal substances
  • Animals
  • Gas Bottles
  • Firearms & Weapons
  • Pool Chemicals
  • Explosives, compressed gases or poisons
 
If your item requires specialist vehicles, lifting equipment, permits or logistics planning, Flitt can help coordinate a tailored transport solution.
 

Please note:  Further information about the dangerous goods code, is available HERE.

start sending with flitt

Get your items delivered quickly and safely, door to door, and track everything in real time.

Book Your Delivery Now
google play
Scroll to Top